Politik Retou

30-jou lajan-tounen garanti sou tout plan

Ki sa ki kouvri

• Tout plan peye are eligible for a full refund within 30 days of the original purchase date.
• Renovasyon abònman are eligible for a refund within 30 days of the renewal charge.
• Akizisyon tokens yon fwa are eligible for a refund within 30 days if fewer than 25% of the purchased tokens have been used.

Tokens pa janm ekspire

Token ou achte nan nenpòt plan peye pa janm ekspire. Yo rete nan kont ou jiskaske yo itilize, menm si ou anpeche abònman ou. Pa gen okenn presyon pou yo itilize yo.

Kijan pou w mande yon ranbousman

1. Send an email to hello@free.ai with the subject line "Refund Request."
2. Include your ID peman or Transaksyon (found in your payment confirmation email or your account settings).
3. Include the E-mail adrès associated with your Free.ai account.

Nou ka fè retou lajan an nan 3-5 jou travay, epi li pral fèt nan metòd peman ou te chwazi a.

Apre yon ranbousman

• Kont ou pral degrade a plan gratis.
• Nenpòt tokens ki te ajoute kòm yon pati nan acha retounen pral retire soti nan balans ou.
• Kont ou, istwa, ak nenpòt ki tokens rete soti nan lòt acha yo pral rete an sante.

Egzèsis

We reserve the right to deny refund requests in cases of clear abuse, such as repeated purchase-and-refund cycles, or accounts that have been terminated for violating our Kondisyon Sèvis.

Èske w gen kesyon?

Si ou gen nenpòt kesyon sou ranbousman oswa billing, kontakte nou nan hello@free.ai oswa itilize nou an contact form.Nou se kontan ede.

Dat dènye ajou: 25 mas 2026