Ka whakamutua te kaupapahere

30-rohe-whakataua-whakataua i runga i ngā mahere katoa

Ko te mea kua taupokina

• Ko nga kaupapa katoa i utuhia are eligible for a full refund within 30 days of the original purchase date.
• Whakahoutanga whakahuahua are eligible for a refund within 30 days of the renewal charge.
• Ko te hokonga tohu-kore kotahi are eligible for a refund within 30 days if fewer than 25% of the purchased tokens have been used.

Kāore ngā tohu i te mate

Kāore i roa te whakamutua o ngā tohu e hokona ana mā tētahi mahere utu. Ka noho rātau i roto i tō tātau kāwanatanga tae noa ki te wā e whakamahia ana, ahakoa ka whakakoretia e koe tō tātau whakaingoatanga. Kāore he tere ki te whakamahi i a rātou.

He pēhea te tono i tētahi whakawhiwhinga

1. Send an email to hello@free.ai with the subject line "Refund Request."
2. Include your Ko te ID o te utu or Te tuakiri o te whakawhitinga (found in your payment confirmation email or your account settings).
3. Include the _Tuhi mai te tuakiri associated with your Free.ai account.

I te nuinga o te wā ka tukatuka tātau i ngā moni whakawhiwhinga i roto i ngā rā mahi 3-5. Ka hoki te whakawhiwhinga ki tō tātau tikanga whakawhiwhinga taketake.

I muri i te whakawhiwhinga

• Ka whakaitihia tōna kāwanatanga ki te kaupapa wātea.
• Ka tangohia mai i tō tātau taupū ngā tohu i tāpirihia hei wāhanga o te hokonga whakawhiwhinga.
• Ka noho ora tonu tōna kāwanatanga, tōna hītori, me ētahi atu tohu e toe ana mai i ētahi atu hokonga.

Whakarerekētanga

We reserve the right to deny refund requests in cases of clear abuse, such as repeated purchase-and-refund cycles, or accounts that have been terminated for violating our Whakawhiwhinga.

He pātai?

Mēnā he pātai tātou mo ngā utu whakawhiwhinga, te utu rānei, ka āhei ki te āheitanga ki a mātou i te hello@free.ai, ka whakamahia rānei tātou contact form. He mārama tātau ki te āwhina.

Whakahōutanga whakamutunga: 25 o Māhuru, 2026