Policy yePrivacy
Kutanga kushanda: 25 March 2026
This Privacy Policy describes how Muddy Holdings LLC ("we," "us," or "our") collects, uses, and protects your information when you use the Free.ai website, tools, API, and related services (the "Service"). We believe in being transparent about what we collect and why.
1. Information isu kuunganidza
Kuziva iwe unopa
- Account information: When you create an account, we collect your email address and a hashed version of your password. We never store your password in plain text.
- Kubhadhara ruzivo: When you purchase a plan, payment is processed by Stripe. We receive your name, billing address, and the last four digits of your card number. We never see or store your full credit card number.
- Contact form messages: If you contact us through the contact form or email, we collect the email address and message content you provide.
- Zvinyorwa zvemushandisi: The prompts you send to our AI tools ("Input") and the generated results ("Output"). We process this content to provide the Service.
Kuunganidzwa kwemashoko otomatiki
- IP address: We collect your IP address for rate limiting, abuse prevention, and security purposes.
- Uchishandisa data: We log which tools you use, token consumption, and basic interaction data to operate and improve the Service.
- Chigadzirwa ruzivo: Browser type, operating system, and screen resolution may be collected through our analytics service.
2. Maitiro edu ekushandisa ruzivo rwako
Tinoshandisa ruzivo rwako kuti:
- Kupa Service: Process your requests, run AI models, and deliver results.
- Manage yako account: Authenticate you, track your token balance, and manage subscriptions.
- Process payments: Facilitate billing and refunds through our payment processor.
- Kuvandudza Service: Understand usage patterns to improve performance, fix bugs, and develop new features.
- Prevent abuse: Enforce rate limits, detect fraud, and protect against misuse.
- Kutaura newe: Respond to support inquiries, send service-related emails (account verification, password resets), and occasional product updates. You can unsubscribe from marketing emails at any time.
Hatina kushandisa yako Input kana Output kudzidzisa mamodheru eAI pasina chibvumirano chako chakajeka.
Macookies
Tinoshandisa zvinotevera zvimiro zvecookies:
- Sesi cookies: Essential for keeping you logged in and maintaining your session. These are strictly necessary for the Service to function.
- CSRF tokens: Protect against cross-site request forgery attacks. These are security cookies.
- Analytics cookies (Clicky): We use Clicky for privacy-friendly web analytics to understand how visitors use the site. Clicky collects anonymized usage data. You can opt out of Clicky tracking at Clicky.com/optout.
Isu hatisi kushandisa macookies ekushambadzira kana kutevera mapixels kubva kumasangano ekushambadzira.
4. Tchitatu-bato Services
Tinogovera data nemakambani aya, chete kana zvichidikanwa kuti tiite basa redu.
| Mugadziri | Chinangwa | Data rakabatanidzwa |
|---|---|---|
| Stripe | Kubhadhara kugadziriswa | Email, billing info, payment details |
| External AI model providers | AI model yekuwana kwechitatu bato | Your prompts (Input) sent to third-party models |
| Clicky | Web analytics | Anonymised peji kuratidzwa uye usage data |
Kana iwe ukashandisa Free.ai model yakazvimirira, data rako rinogara paseva dzedu uye hariendeswe kune chero munhu wechitatu. Kana iwe ukasarudza model yekunze, mibvunzo yako inoendeswa kune provider yeiyo model. Tinoratidza zvakajeka kuti ndezvipi zvemodels zvinoitwa nemunhu wekunze uye ndezvipi zvinoitwa nemunhu wekunze.
Isu hatitengese ruzivo rwako rwemunhu kune chero munhu.
5. Data Kuchengetwa
- Account data: Retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain it.
- Chat uye kuumbwa kwenyaya: Stored to provide your usage history. You can delete your history from your account settings. After account deletion, this data is purged within 30 days.
- Server logs: IP addresses and access logs are retained for up to 90 days for security and abuse prevention, then deleted.
- Kubhadhara zviitiko: Retained as required by tax and financial regulations (typically 7 years).
6. Data Security
Tinoshandisawo matanho ekuchengetedza emhando yepamusoro eindasitiri kuti tidzivirire data rako, kusanganisira:
- All data inoendeswa kuburikidza HTTPS / TLS encryption.
- Passwords dzakachengetwa nekushandisa simba re one-way hashing (hazvimbova mufaira rezvinyorwa).
- Kuongororwa kwekuchengetedza kwezuva nezuva uye kuvandudzwa.
- Kusvika kune zvigadzirwa zvekushandisa zvinoenderana nebasa rakakosha.
Kana tikaona kuti ruzivo rwako rwemunhu rwakawanikwa risina kuchengetedzeka, tichaita zvese zvatinogona kuti tikuzivisai, uye tichaita zvese zvatinogona kuti tikubatsire.
7. Masimba ako
Iwe une kodzero yeku:
- Kusvika kune yako data: View the personal information we hold about you from your account settings.
- Kugadzirisa yako data: Update your email or other account information at any time.
- Dzvanya pane yako data: Delete your account and all associated data from your account settings, or by emailing us.
- Export yako data: Request a copy of your data by emailing hello@free.ai.
- Kubvisa kubva kuongorora: Disable cookies in your browser settings or use Clicky's opt-out page.
To exercise any of these rights, contact us at hello@free.ai. We will respond within 30 days.
8. Privacy vana
Isu hatizive kana kana mwana ari pasi pemakore 13 akapa ruzivo rwemunhu kune yedu webhusaiti. Kana iwe uchifunga kuti mwana ari pasi pemakore 13 akapa ruzivo rwemunhu kune yedu webhusaiti, ndapota taura nesu uye isu tichabvisa izvi.
9. International Vashandisi
Free.ai inotungamirirwa kubva kuUnited States. Kana iwe ukawana sevhisi kubva kunze kweUS, ruzivo rwako rwunopihwa rwanogona kuendeswa kuUnited States uye kugadziriswa muUnited States. Nekushandisa sevhisi, iwe unobvuma kutumira izvi.
10. Changes to This Policy
Tinogona kuchinja izvi Privacy Policy kubva nguva kuenda nguva. Kana isu kuita zvinhu zvitsva, isu tichagadzirisa zuva rekuita zvisarudzo pakutanga kwepaIndaneti. Tinogonawo kuchinja izvi Privacy Policy kubva nguva kuenda nguva. Tinogonawo kuchinja izvi Privacy Policy kubva nguva kuenda nguva.
_Zvimwe
Kana iwe uine mibvunzo nezve iyi Policy yePrivacy kana nezvekuti tinoshandisa sei data rako, taura nesu:
- Email: hello@free.ai
- Operator: Muddy Holdings LLC
Last updated: March 25, 2026