පෞද්ගලිකත්ව ප්රතිපත්තිය
Effective date: March 25, 2026
This Privacy Policy describes how Muddy Holdings LLC ("we," "us," or "our") collects, uses, and protects your information when you use the Free.ai website, tools, API, and related services (the "Service"). We believe in being transparent about what we collect and why.
1. Information We Collect
Information You Provide
- Account information: When you create an account, we collect your email address and a hashed version of your password. We never store your password in plain text.
- Payment information: When you purchase a plan, payment is processed by Stripe. We receive your name, billing address, and the last four digits of your card number. We never see or store your full credit card number.
- Contact form messages: If you contact us through the contact form or email, we collect the email address and message content you provide.
- User content: The prompts you send to our AI tools ("Input") and the generated results ("Output"). We process this content to provide the Service.
Information Collected Automatically
- IP address: We collect your IP address for rate limiting, abuse prevention, and security purposes.
- Usage data: We log which tools you use, token consumption, and basic interaction data to operate and improve the Service.
- Device information: Browser type, operating system, and screen resolution may be collected through our analytics service.
2. How We Use Your Information
We use your information to:
- Provide the Service: Process your requests, run AI models, and deliver results.
- Manage your account: Authenticate you, track your token balance, and manage subscriptions.
- Process payments: Facilitate billing and refunds through our payment processor.
- Improve the Service: Understand usage patterns to improve performance, fix bugs, and develop new features.
- Prevent abuse: Enforce rate limits, detect fraud, and protect against misuse.
- Communicate with you: Respond to support inquiries, send service-related emails (account verification, password resets), and occasional product updates. You can unsubscribe from marketing emails at any time.
We do not use your Input or Output to train AI models without your explicit consent.
3. Cookies
We use the following types of cookies:
- Session cookies: Essential for keeping you logged in and maintaining your session. These are strictly necessary for the Service to function.
- CSRF tokens: Protect against cross-site request forgery attacks. These are security cookies.
- Analytics cookies (Clicky): We use Clicky for privacy-friendly web analytics to understand how visitors use the site. Clicky collects anonymized usage data. You can opt out of Clicky tracking at clicky.com/optout.
We do not use advertising cookies or tracking pixels from ad networks.
4. Third-Party Services
We share data with the following third parties, only as necessary to operate the Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, billing info, payment details |
| External AI model providers | Premium AI model inference — only when you explicitly select an external model | Your prompt content sent to the selected provider |
| Clicky | Web analytics | Anonymized page views and usage data |
ඔබ ස්වයං-සත්කාරක Free.ai ආකෘතිය භාවිතා කරන විට, ඔබේ දත්ත අපගේ සේවාදායක මත රැඳී සිටින අතර තෙවන පාර්ශවයකට යවනු නොලැබේ. ඔබ බාහිර ආකෘතිය තෝරා ගන්නා විට, ඔබේ ප්රශ්නය එම ආකෘතිය සැපයුම්කරු වෙත යොමු කරනු ලැබේ. අපි පැහැදිලිව මොන ආකෘති ස්වයං-සත්කාරක වන අතර බාහිර වේ ලේබල්.
We do not sell your personal information to anyone.
5. Data Retention
- Account data: Retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain it.
- Chat and generation history: Stored to provide your usage history. You can delete your history from your account settings. After account deletion, this data is purged within 30 days.
- Server logs: IP addresses and access logs are retained for up to 90 days for security and abuse prevention, then deleted.
- Payment records: Retained as required by tax and financial regulations (typically 7 years).
6. Data Security
We implement industry-standard security measures to protect your data, including:
- All data transmitted over HTTPS/TLS encryption.
- Passwords stored using strong one-way hashing (never in plain text).
- Regular security reviews and updates.
- Access to production systems restricted to essential personnel.
No system is perfectly secure. If we discover a data breach that affects your personal information, we will notify you promptly.
7. Your Rights
You have the right to:
- Access your data: View the personal information we hold about you from your account settings.
- Correct your data: Update your email or other account information at any time.
- Delete your data: Delete your account and all associated data from your account settings, or by emailing us.
- Export your data: Request a copy of your data by emailing hello@free.ai.
- Opt out of analytics: Disable cookies in your browser settings or use Clicky's opt-out page.
To exercise any of these rights, contact us at hello@free.ai. We will respond within 30 days.
8. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact us and we will delete it promptly.
9. International Users
Free.ai එක්සත් ජනපදය සිට ක්රියාත්මක වේ. ඔබ එක්සත් ජනපදය පිටත සිට සේවාව ප්රවේශ නම්, ඔබේ තොරතුරු එක්සත් ජනපදය වෙත මාරු හා සකස් කළ හැක. සේවාව භාවිතා කිරීමෙන්, ඔබ මෙම මාරු කිරීමට එකඟ වේ.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us:
- Email: hello@free.ai
- Operator: Muddy Holdings LLC
Last updated: March 25, 2026