Kebijakan Privasi
Tanggal efektif: 25 Maret 2026
This Privacy Policy describes how Muddy Holdings LLC ("we," "us," or "our") collects, uses, and protects your information when you use the Free.ai website, tools, API, and related services (the "Service"). We believe in being transparent about what we collect and why.
1. Informasi yang Kita kumpulkan
Informasi yang Anda sediakan
- Informasi akun: When you create an account, we collect your email address and a hashed version of your password. We never store your password in plain text.
- Informasi pembayaran: When you purchase a plan, payment is processed by Stripe. We receive your name, billing address, and the last four digits of your card number. We never see or store your full credit card number.
- Pesan formulir kontak: If you contact us through the contact form or email, we collect the email address and message content you provide.
- Isi pengguna: The prompts you send to our AI tools ("Input") and the generated results ("Output"). We process this content to provide the Service.
Informasi yang Dikumpulkan Otomatis
- Alamat IP: We collect your IP address for rate limiting, abuse prevention, and security purposes.
- Data penggunaan: We log which tools you use, token consumption, and basic interaction data to operate and improve the Service.
- Informasi perangkat: Browser type, operating system, and screen resolution may be collected through our analytics service.
2. Bagaimana Kami Menggunakan Informasi Anda
Kami menggunakan informasi Anda untuk:
- Menyediakan Layanan: Process your requests, run AI models, and deliver results.
- Kelola akun Anda: Authenticate you, track your token balance, and manage subscriptions.
- Pembayaran proses: Facilitate billing and refunds through our payment processor.
- Meningkatkan Dinas: Understand usage patterns to improve performance, fix bugs, and develop new features.
- Mencegah penyalahgunaan: Enforce rate limits, detect fraud, and protect against misuse.
- Berkomunikasi dengan Anda: Respond to support inquiries, send service-related emails (account verification, password resets), and occasional product updates. You can unsubscribe from marketing emails at any time.
Kami melakukan
3. kue.
Kami menggunakan jenis-jenis kue berikut:
- Kue sesi: Essential for keeping you logged in and maintaining your session. These are strictly necessary for the Service to function.
- Token CSRF: Protect against cross-site request forgery attacks. These are security cookies.
- Analysis cookies (Klik): We use Clicky for privacy-friendly web analytics to understand how visitors use the site. Clicky collects anonymized usage data. You can opt out of Clicky tracking at clicky.com/optout.
Kami tidak menggunakan kue iklan atau melacak piksel dari jaringan iklan.
4. Layanan Pesta Ketiga
Kami berbagi data dengan pihak ketiga berikut, hanya sebagaimana diperlukan untuk mengoperasikan Layanan:
| Operator | Tujuan | Berbagi Data |
|---|---|---|
| Stripe | Pemrosesan pembayaran | Email, informasi tagihan, rincian pembayaran |
| Penyedia model AI eksternal | Akses model AI pihak ketiga | Prompt Anda (Input) dikirim ke model pihak ketiga |
| Clicky | Analysis Web | Tampilan halaman dan data penggunaan yang tak dikenal |
When you use a self-hosted Free.ai model, your data stays on our servers and is not sent to any third party. When you select an external model, your prompt is forwarded to that model's provider. We clearly label which models are self-hosted and which are external.
Kami tidak menjual informasi pribadimu kepada siapapun.
5. Retensi Data
- Data akun: Retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain it.
- Riwayat pembuatan: Stored to provide your usage history. You can delete your history from your account settings. After account deletion, this data is purged within 30 days.
- Log server: IP addresses and access logs are retained for up to 90 days for security and abuse prevention, then deleted.
- Catatan pembayaran: Retained as required by tax and financial regulations (typically 7 years).
6. Data Security
Kami menerapkan standar keamanan industri untuk melindungi data Anda, termasuk:
- Semua data dikirim melalui enkripsi HTTPS/TLS.
- Sandi disimpan menggunakan hashing satu arah (tidak pernah dalam teks biasa).
- Review keamanan yang teratur dan pembaruan.
- Akses ke sistem produksi terbatas pada personil penting.
Jika kita menemukan pelanggaran data yang mempengaruhi informasi pribadimu, kami akan segera memberitahu kalian.
7. Hak - hakmu
Kau berhak untuk:
- Akses data Anda: View the personal information we hold about you from your account settings.
- Koreksi data Anda: Update your email or other account information at any time.
- Hapus data Anda: Delete your account and all associated data from your account settings, or by emailing us.
- Ekspor data Anda: Request a copy of your data by emailing hello@free.ai.
- Optimasi dari analisis: Disable cookies in your browser settings or use Clicky's halaman opt-out.
Untuk menjalankan salah satu hak-hak ini, hubungi kami di halo@free.ai. Kami akan merespon dalam waktu 30 hari.
8 Privasi Anak - Anak
Layanan ini tidak ditujukan untuk anak-anak di bawah 13 tahun.
9. Pengguna Internasional
Free.ai is operated from the United States. If you access the Service from outside the US, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
10 Perubahan dalam Kebijakan Ini
Kita dapat memperbarui Kebijakan Privasi ini dari waktu ke waktu. ketika kita membuat perubahan materi, kita akan memperbarui tanggal efektif di bagian atas halaman ini. kami mendorong Anda untuk meninjau halaman ini secara berkala. Anda melanjutkan penggunaan layanan setelah perubahan diposting merupakan penerimaan Anda terhadap kebijakan terbaru.
11 kontak
Jika Anda memiliki pertanyaan tentang Kebijakan Privasi ini atau bagaimana kami menangani data Anda, hubungi kami:
- Surel: hello@free.ai
- Operator: Muddy Holdings LLC
Terakhir diperbarui: 25 Maret 2026