Privaatheid Beleid

Doeltreffende datum: 25 Maart 2026

Hierdie Privacycy beskryf hoe Muddy Hous LC (Amenquot;we,like; "us, ${quot; of "ourelikelikelikelikquot;) versamel, gebruik en beskerm jou inligting wanneer jy die Free.ai - webwerf, gereedskap, API en verwante dienste (die "dienssliks Keersy;) gebruik. Ons glo dat dit deursigtig is oor wat ons versamel en waarom.

1. Inligting wat ons versamel

Inligting wat jy voorsien

• Rekeninginligting: When you create an account, we collect your email address and a hashed version of your password. We never store your password in plain text.
• Betaling informasie: When you purchase a plan, payment is processed by Stripe. We receive your name, billing address, and the last four digits of your card number. We never see or store your full credit card number.
• Kontaksvorm boodskappe: If you contact us through the contact form or email, we collect the email address and message content you provide.
• Gebruiker inhoud: The prompts you send to our AI tools ("Input") and the generated results ("Output"). We process this content to provide the Service.

Inligting versamel Outomaties

• IP-adres: We collect your IP address for rate limiting, abuse prevention, and security purposes.
• Gebruik data: We log which tools you use, token consumption, and basic interaction data to operate and improve the Service.
• Toestel informasie: Browser type, operating system, and screen resolution may be collected through our analytics service.

Office and Google Workspace Add-ins

The Free.ai add-ins for Microsoft Excel, Word and PowerPoint, and for Google Sheets and Google Docs, work only when you ask them to.

• What they send: When you run a request, the add-in sends your request to Free.ai's servers at api.free.ai, together with the content it needs: in a spreadsheet, the cells you selected (or the used range of the current sheet, if you choose that option) with the sheet name and cell addresses; in a document, the text you selected. It does not send your file name, other sheets or files, or your Microsoft or Google account details.
• Where it goes: Add-in requests are processed by a model running on Free.ai's own servers. If those servers are overloaded or unavailable, a request may instead be answered by a third-party AI provider, which receives it only to return the answer. The result comes back to the add-in, and nothing changes in your document until you choose to apply it.
• Your account: To connect, you sign in to Free.ai or paste an API key. The add-in keeps that key on your device (in Office) or in your Google account's private add-on storage (in Google Workspace) so you stay connected. Disconnecting removes it. Requests are billed to your Free.ai token balance like any other use of the Service.
• Retention: Add-in requests follow the same retention and training rules as the rest of the Service, described in sections 2 and 5.

2. Hoe ons jou inligting gebruik

Ons gebruik u inligting na:

• Voorsien die diens: Process your requests, run AI models, and deliver results.
• Bestuur pos Authenticate you, track your token balance, and manage subscriptions.
• Proses betalings: Facilitate billing and refunds through our payment processor.
• Verbeter die diens: Understand usage patterns to improve performance, fix bugs, and develop new features.
• Voorkom molestering: Enforce rate limits, detect fraud, and protect against misuse.
• Kommunikeer met jou: Respond to support inquiries, send service-related emails (account verification, password resets), and occasional product updates. You can unsubscribe from marketing emails at any time.

Ons gebruik not jou Invoer of afvoer om KI-modelle sonder jou uitdruklike toestemming op te lei.

3. Koekies

Ons gebruik die volgende soort koekies:

• Sessie koekies: Essential for keeping you logged in and maintaining your session. These are strictly necessary for the Service to function.
• CSRF Providences: Protect against cross-site request forgery attacks. These are security cookies.
• Analitiese koekies (Klicky): We use Clicky for privacy-friendly web analytics to understand how visitors use the site. Clicky collects anonymized usage data. You can opt out of Clicky tracking at klieky.com/optout.

Ons gebruik nie advertensie koekies of spoor pixels van advertensienetwerke af nie.

4. Derde- Party Services

Ons deel data met die volgende derde partye, net as nodig om die diens te bedryf:

Verskaffer	Doel	Data Gedeel
Stripe	Betalingverwerking	E-pos, rekeninge, betaling besonderhede
Eksterne Kunsmatige model verskaffers	Derde-party-KI model toegang	Jou provisasie (Input) gestuur na derde-parted modelle
Clicky	Webantiliatiek	Gekonfiniekseerde bladsybeskouings en gebruik data

When you use a self-hosted Free.ai model, your request is processed on our own servers. If those servers are overloaded or unavailable, a chat request may instead be answered by a third-party AI provider, which receives the request only to return the answer. When you select an external model, your prompt is forwarded to that model's provider. We clearly label which models are self-hosted and which are external.

Ons verkoop nie jou persoonlike inligting aan enigiemand nie.

5. Data Retention

• Rekeningdata: Retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain it.
• Chat en geskiedenis van die geslag: Stored to provide your usage history. You can delete your history from your account settings. After account deletion, this data is purged within 30 days.
• Bediener logs: IP addresses and access logs are retained for up to 90 days for security and abuse prevention, then deleted.
• Betalingsverslae: Retained as required by tax and financial regulations (typically 7 years).

6. Data Sekuriteit

Ons implementeer industrie-standaard sekuriteit maatreëls om jou data te beskerm, insluitend:

• Alle data oor HTTPS/TLS enkripsie gestuur.
• Wagwoorde gestoor met sterk eenrigting het (nooit in gewone teks nie).
• Gereelde veiligheidsresensies en - bywerkings.
• Toegang tot produksiestelsels beperk tot noodsaaklike personeel.

Geen stelsel is heeltemal veilig nie. As ons 'n dataonderbreking ontdek wat jou persoonlike inligting raak, sal ons jou dadelik inlig.

7. Jou regte

Jy het die reg om:

• Toegang verkry jou data: View the personal information we hold about you from your account settings.
• Korrek jou data: Update your email or other account information at any time.
• Uitvee ou aktiwiteite Uitvee jou rekening en alle geassosieerde data te enige tyd, of e- pos ons en ons sal dit vir jou doen. Sien of uitveeà ̄ng werke vir wat is verwyder en wat ons moet hou.
• Voer uit jou data: Request a copy of your data by emailing hello@free.ai.
• Opt uit aalitiese: Disable cookies in your browser settings or use Clicky's opt-uit bladsy.

Om enige van hierdie regte uit te oefen, kontak ons by hallo@free.ai . Ons sal binne 30 dae reageer.

8. Kinders se privaatheid

Die diens is nie bedoel vir kinders onder 13. Ons neem nie doelbewus persoonlike inligting by kinders in onder 13. As jy glo dat'n kind onder 13 vir ons persoonlike data gegee het nie, kontak ons asseblief en ons sal dit onmiddellik skrap.

9. Internasionale Gebruikers

Free.ai word van die Verenigde State af bestuur. As jy toegang tot die Diens van buite die VSA verkry, kan jou inligting oorgedra en verwerk word in die Verenigde State. Deur die diens te gebruik, stem jy in tot hierdie oordrag.

10. Veranderinge aan hierdie beleid

Wanneer ons materiële veranderinge aanbring, sal ons die doeltreffende datum by die bokant van hierdie bladsy laat dateer. Ons moedig jou aan om hierdie bladsy van tyd tot tyd te hersien. Jou volgehoue gebruik van die Diens na veranderinge word aangedui, is jou aanvaarding van die bygewerkte beleid.

11. Kontak

As jy vrae het oor hierdie privaatheidsbeleid of hoe ons jou data hanteer, kontak ons:

• E-pos: hello@free.ai
• Operateur: Muddy Holdings LLC

Last updated: November 12, 2026