Privaatheid Beleid
Doeltreffende datum: 25 Maart 2026
This Privacy Policy describes how Muddy Holdings LLC ("we," "us," or "our") collects, uses, and protects your information when you use the Free.ai website, tools, API, and related services (the "Service"). We believe in being transparent about what we collect and why.
1. Inligting wat ons versamel
Inligting wat jy voorsien
- Rekeninginligting: When you create an account, we collect your email address and a hashed version of your password. We never store your password in plain text.
- Betaling informasie: When you purchase a plan, payment is processed by Stripe. We receive your name, billing address, and the last four digits of your card number. We never see or store your full credit card number.
- Kontak # % 1@ info: tooltip Formats to something like'Messages sent Yesterday' If you contact us through the contact form or email, we collect the email address and message content you provide.
- Gebruiker inhoud: The prompts you send to our AI tools ("Input") and the generated results ("Output"). We process this content to provide the Service.
Inligting versamel Outomaties
- IP-adres: We collect your IP address for rate limiting, abuse prevention, and security purposes.
- Gebruik data: We log which tools you use, token consumption, and basic interaction data to operate and improve the Service.
- Toestel informasie: Browser type, operating system, and screen resolution may be collected through our analytics service.
2. Hoe ons jou inligting gebruik
Ons gebruik u informasie na:
- Voorsien die diens: Process your requests, run AI models, and deliver results.
- Bestuur u rekening: Authenticate you, track your token balance, and manage subscriptions.
- Proses betalings: Facilitate billing and refunds through our payment processor.
- Verbeter die diens: Understand usage patterns to improve performance, fix bugs, and develop new features.
- Voorkom molestering: Enforce rate limits, detect fraud, and protect against misuse.
- Kommunikeer met jou: Respond to support inquiries, send service-related emails (account verification, password resets), and occasional product updates. You can unsubscribe from marketing emails at any time.
Ons gebruik
3. Koekies
Ons gebruik die volgende soort koekies:
- Sessie koekies: Essential for keeping you logged in and maintaining your session. These are strictly necessary for the Service to function.
- CSRF Providences: Protect against cross-site request forgery attacks. These are security cookies.
- Analitiese koekies (Klicky): We use Clicky for privacy-friendly web analytics to understand how visitors use the site. Clicky collects anonymized usage data. You can opt out of Clicky tracking at klieky.com/optout.
Ons gebruik nie advertensie koekies of volg beeld elemente van advertensienetwerke nie.
4. Derde- Party Services
Ons deel data met die volgende derde partye, net as nodig om die diens te bedryf:
| Steek weg/ Vertoon Laag | Doel | Data Gedeel |
|---|---|---|
| Stripe | Betalingverwerking | E-pos, rekeninginligting, betaling besonderhede |
| Eksterne Kunsmatige model verskaffers | Derde-party-KI model toegang verkry | Jou snellers (Input) gestuur na derdeparty modelle |
| Clicky | Webanalytiek | Gekonfiniekseerde bladsybeskouings en gebruik data |
When you use a self-hosted Free.ai model, your data stays on our servers and is not sent to any third party. When you select an external model, your prompt is forwarded to that model's provider. We clearly label which models are self-hosted and which are external.
Ons verkoop nie jou persoonlike inligting aan enigiemand nie.
5. Data Retention
- Rekeningdata: Retained for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain it.
- Kletsgeskiedenis: Stored to provide your usage history. You can delete your history from your account settings. After account deletion, this data is purged within 30 days.
- Bediener logs: IP addresses and access logs are retained for up to 90 days for security and abuse prevention, then deleted.
- Betalingsverslae: Retained as required by tax and financial regulations (typically 7 years).
6. Data Sekuriteit
Ons implementeer industrie-standaard sekuriteit maatreëls om jou data te beskerm, insluitend:
- Alle data oor HTTPS/TLS enkripsie gestuur.
- Wagwoorde gestoor met sterk eenrigting hashing (nooit in gewone teks nie).
- Gereelde sekuriteitsresensies en - bywerkings.
- Toegang tot produksiestelsels beperk tot noodsaaklike personeel.
Geen stelsel is heeltemal veilig nie. As ons 'n dataonderbreking ontdek wat jou persoonlike inligting raak, sal ons jou dadelik in kennis stel.
7. Jou regte
Jy het die reg na:
- Verkry toegang tot u data: View the personal information we hold about you from your account settings.
- Korrek jou data: Update your email or other account information at any time.
- Uitvee ou aktiwiteite Delete your account and all associated data from your account settings, or by emailing us.
- Voer uit jou data: Request a copy of your data by emailing hello@free.ai.
- Opt uit analitiese: Disable cookies in your browser settings or use Clicky's opt-uit bladsy.
Om enige van hierdie regte uit te oefen, kontak ons by hallo@free.ai . Ons sal binne 30 dae reageer.
8. Kinders se privaatheid
Die diens is nie bedoel vir kinders onder 13 nie. Ons neem nie doelbewus persoonlike inligting by kinders in onder 13. As jy glo dat'n kind onder 13 vir ons persoonlike data gegee het nie, kontak ons asseblief en ons sal dit onmiddellik skrap.
9. Internasionale Gebruikers
Free.ai is operated from the United States. If you access the Service from outside the US, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
10. Veranderinge aan hierdie beleid
Wanneer ons materiële veranderinge aanbring, sal ons die doeltreffende datum aan die bokant van hierdie bladsy ondersteun. Ons moedig jou aan om hierdie bladsy van tyd tot tyd te hersien. Jou volgehoue gebruik van die Diens na veranderinge is jou aanvaarding van die bygewerkte beleid.
11. Kontak
As jy vrae het oor hierdie Privacy Beleid of hoe ons jou data hanteer, kontak ons:
- E- pos: hello@free.ai
- Operateur: Muddy Holdings LLC
Laas bygewerk: 25 Maart 2026